In these unprecedented times, we wanted to reach out to let you know what é SALON is doing to support our team, our clients, and our community to get through the uncertainties we all face.
We understand that now, more than ever, as the community transitions to increased work from home arrangements, as events and travel are curtailed, and as social distancing is needed, we at é SALON are determined to do whatever it takes to continue to provide you with exceptional service and salon experience you have come to expect from the team. We are committed to following the recommendations as set out by WHO and following the directions of our own government.
Our number one priority is the safety and peace of mind of our clients and our team.
We are monitoring the situation closely, day by day - at the moment, we’re operating business as usual, well let’s say a little unusual, and look forward to seeing you for your next appointment.
Hygiene is the upmost importance to us and we ask you to help us by:
Using hand sanitiser or washing your hands upon entering the salon
If you have returned from overseas please don’t attend the salon until you have self-isolated for 14 days
Understand that we cannot allow students from schools that have been closed into the salon
If you have a cold, a cough, fever, sore throat, shortness of breath or are feeling unwell, we would ask that you kindly reschedule your appointment so that we can see you when you’re back feeling fighting fit.
When you’re here, you should know that:
We will greet you with a loving and welcoming smile,whilst respecting each others space and refraining from hand shakes and hugs.
We sterilise our hair brushes and scissors after each client. We disinfect our stations after every treatment using an antibacterial solution
Our team are washing their hands after every single client, using handwashing technique as set out by the WHO
At this stage we will no longer be offering magazines or our wonderful biscuits.
We disinfect our reception desk area and all door handles at regular intervals throughout the day. We disinfect the EFTPOS machine after each use.
We are checking in with staff daily to ensure they are healthy and well, and have not been in contact with anyone affected by Covid-19
Please understand if we need to reschedule your appointments as we are asking team members with symptoms to stay home.
If and when the time comes that we need to take extra measures, we will do so in the most responsible way as advised by the right authorities.
In the meantime, we’re here for you. Take care of yourselves and more importantly let’s look after each other, above all our most vulnerable in the community.
é SALON is a proud member of Sustainable Salons Australia and shares the belief that by making a change, we will make a positive outcome on the future generations, the environment and the industry. Each and every team member is educated on the theory and function Of our sustainable practices, which include:
Collecting hair for hair booms that are transported to ports around Australia to soak up oil spills.
Collecting ponytail donations for children that suffer from cancer and alopecia. This hair is used to make children's wigs.
Collecting and properly disposing Of chemicals, colour tubes, paper, plastic, and tools; all for recycling.
All metals and our foil for colouring are recycled; the proceeds going to OzHarvest. (4 heads Of foils provide 1 meal).
The sustainable waste management system has been introduced to influence the mindset of existing and all future stylists in this industry, where minimising the negative impact on the environment is a priority and a core value.
At the end of every visit, we recommend re-booking your next appointment. This will ensure that you receive your preferred date, time and stylist each and every time.
For all new clients, a guaranteed deposit at the time of booking is required for your first appointment.
$100 for a Haircut Service and $100 for a Colouring Service
Please arrive on time to ensure you receive your full service.
We do everything in our power to run on time everyday however on the rare occasion, we do run late. We will do our utmost to keep you informed at all times.
Should you be running behind, please call the salon to advise us of your delay. If you are running excessively late, please keep in mind that we may have to reschedule your appointment, so as not to affect other client appointments.
We accept Visa, Mastercard, Eftpos and Cash.
Under NO circumstance do we accept cheque and no accounts are held at é SALON.
We will send you a text message confirming your appointment 48 hours prior to your appointment.
Should you reschedule or cancel an appointment please notify the salon at least 48 hours prior to your appointment. Failure to do so will regrettably result in the forfeit of your booking deposit.
If your rescheduling your appointment we would appreciate you changing it as soon as you receive your text confirmation, giving the team enough time to fill this spot.
We understand that circumstances can change very quickly and sometimes we need to make last minute changes, however failure to show up to your appoinment or on the day cancellation will result in a 100% service fee.
Making an appointment at é SALON is acknowledgment of this cancellation policy.
For the comfort of other clients we request that all mobile phone use is kept to a minimum.
At no time are mobile phones permitted in the basin area. For the comfort of other salon clients we prefer that children do not accompany you on your visit to the salon, however we do understand there are times that you have no other option. We ask you to remember the comfort of others.
At no time are children permitted to roam the salon unattended.
Our dedicated team have been awarded with a variety of awards and industry recognition for their creative flare, professionalism and skill.
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